Complaints, Comments & Suggestions
If you wish to make a complaint please ask to speak to the Reception Manager or the General Manager. You can complain in person or in writing (by letter, by email, via the website comment box or by our complaints form). In the first instance we will endeavour to bring the matter to a satisfactory conclusion informally if appropriate. If the complaint is formal you will be given a complaints procedure leaflet. Your complaint will be acknowledged within 2 working days and you will be contacted for further details. The General Manager will work with you to create a complaints action plan outlining what you want resolved, by whom and in what time frame. Progress reports will then be made until the complaint is resolved. If you feel that the complaint has not been resolved you can opt to take the complaint to an independent authority, the details of which will be in the leaflet and the final letter from the practice. A practice complaints leaflet is available in reception.
We endeavour to make our service as user-friendly as possible, and welcome any comments or suggestions you may have to help us to do this (both positive and negative). Please put your suggestions, in writing, and place in the box in the waiting room. You can also comment via a link on our website. Please remember to put your name and either a contact telephone number or address so that your communication can be acknowledged.