Admin and Clerical Staff

Dave Stapleton - General Manager

The General Manager is responsible for the day to day running of the practice. If you have any comments, complaints or suggestions please contact him.

Lisa - Administration and Reception Manager

Lisa is responsible for the day to day work of the admin team, as well as ensuring that patients' records are kept up to date (such as new patients, patients leaving, changes of address, etc). She also carries out clinical coding and audits on computer and co-ordinates the work of the medical summarisers. Lisa is also responsible for the overall running of the reception team and completes the GPs work rosters.

Jane - Results Clerk

Jane deals with all the administration of the investigation results. She gives out test results that have been authorised by the doctor between 11.30am and 1.30pm Monday to Friday. Please remember that Jane is not clinically trained and therefore can only give out factual information and will not be able to advise on the results nor speculate what they mean.

Emily - Administration Assistant

Emily assists the administration manager in keeping patient information current. She also deals with accounts and any requests for reports from third parties such as insurance companies and solicitors etc.

Secretaries

Secretaries mainly deal with hospital correspondence (especially referrals) and patient queries. They liaise with other agencies and generally provide a secretarial service to the doctors and other members of staff.

Julie - Admin Clerk (Scanning)

Scans all incoming mail into patients' records.